Hotel Department Advisor

Experience working in travel is a plus but not a requirement Spanish Speakers a plus but not a requirement Strong communication skills (both oral and written) Ability to actively listen and empathize with clients Comfortable in a coaching environment that stresses skill development Ability to sit and work at a computer for longer periods of time PC proficiency with various Windows applications Ability to work well with minimal supervision in a high-volume environment Maintain a positive, empathetic and professional attitude Successful experience in achieving specific performance goals and objectives Have an excellent work record and are eligible for rehire

Making outbound calls to hotels to request folios Contacting accounts for updated payment information Sending pre-authorization forms and creating virtual cards Assisting with credit card reversals by contacting hotels