Online Exams & Customer Experience Assistant - Polish Speaking
Company:PEOPLECERT
Location:Poland, 24/7 rotating shifts
Languages:English, Polish
Seniority level:Entry, Previous experience in similar position/ function will be considered as an asset
Experience:Previous experience in similar position/ function will be considered as an asset
Skills:
QAJiraProduct OperationsOperations ManagementAdministrative ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAgile methodologiesMentoringNegotiationLinuxDevOpsAttention to detailOrganizational skillsWritten communicationMultitaskingDocumentationComplianceMicrosoft Office SuiteInterpersonal skillsAdaptabilityProblem-solving skillsTeamworkResearchVerbal communicationReportingTroubleshootingWritingActive listeningStrong work ethicAbility to learnCross-functional collaborationData entryQuality AssuranceStakeholder managementComputer skillsProcess improvementTechnical supportCRMAnalytical thinkingData managementDebuggingCustomer supportChange ManagementCustomer SuccessConfluenceEnglish communication
Requirements:
Bachelor’s degree any discipline will be an asset Previous experience in similar position/function will be considered as an asset Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage Passionate with Customer Satisfaction Excellent command of the English & Polish language (native-like or C2 level certification desired) Advanced computer literacy required. ECDL Advance level certification would be considered a plus. Excellent interpersonal, verbal, and written communication skills. Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment Availability to work in 24/7 rotating shifts (including some night shifts, weekends and holidays).
Responsibilities:
Provide exemplary customer service to candidates, testing centers, and stakeholders via email, chat, and phone. Oversee the secure and fair conduct of certification exams, enforcing rules to maintain integrity. Handle technical or procedural issues during exams. Execute administrative tasks for exam registrations, scheduling, and result processing. Maintain accurate records and collaborate with cross-functional teams for operational efficiency. Work effectively in a team, liaising with other teams to achieve best results. Carry out reasonably allocated duties with a flexible, adaptable, customer-centric approach.
