Enterprise Customer Success Manager - Colombia

English proficiency at CEFR Level C1 or C2. Located in Colombia. Previous experience in a B2B client facing role (sales engineering, consulting, professional services, CSM, or technical account management). Previous experience implementing SaaS software applications and/or providing technical and strategic advisory services. Genuine passion for building and maintaining strong relationships. Great communication skills. Excellent organization, project management, time management skills. Able to gain consensus and get business and technical teams to work together. Able to build and support a business case to customer teams. A strong awareness of business processes. Effective team player dedicated to continuously improve upon our process of advocating for the customer. Innately understand how to balance advocacy for Gladly and the customer.

Own the success of Gladly customers in achieving value. Build lasting relationships through consistent engagement with customer executives. Proactively engage clients to drive product adoption. Partner with Sales Account Executive to develop account plans. Serve as a product expert for customers. Act as a strategic advisor to leverage the Gladly platform. Resolve account issues quickly. Contribute to Customer Success program development. Participate in pre-sales activities.