Explain job challenges and skillsets of a Reservation and Transportation Ticket Agent and Travel Clerk. Describe what excellence looks like in the profession. Design questions related to the occupation. Examine passenger documentation to determine destinations and assign boarding passes. Trace lost, delayed, or misdirected baggage for customers. Check baggage and cargo and direct passengers to designated loading locations. Provide boarding or disembarking assistance to passengers needing special help. Confer with customers to determine service requirements and travel preferences.