VP of Operations (Emailable)
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EmailableSaaS Operations
United States, Canada, Argentina, Colombia, Mexico, BrazilFull-TimeVp
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3-7+ years
- Required Skills
- LeadershipProject ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementCompliance
Requirements
- 3-7+ years in SaaS operations (B2B strongly preferred)
- Experience in a $1M–$15M+ ARR environment
- Very strong project management + execution discipline
- Understands engineering cycles, product communication, and support workflows
- Obsessed with systems, clarity, and efficiency
- Excels in fast-paced, minimal-politics, high-ownership environments
- Experience with API-first or infrastructure SaaS (nice-to-have)
- GDPR/SOC2 familiarity (nice-to-have)
- Background in support operations (nice-to-have)
- Experience with global teams (nice-to-have)
- Ability to grow into a COO role (nice-to-have)
Responsibilities
- Build and maintain the operating cadence of the entire company
- Run weekly standups, sprint reviews, and cross-functional syncs
- Ensure priorities are executed on time
- Develop dashboards for SLAs, product delivery, and reliability
- Maintain best-in-class support SLAs
- Oversee ticket management, escalation paths, QA of responses
- Identify patterns in support and feed them into product/engineering
- Facilitate sprint planning and execution
- Ensure engineering deadlines are realistic and met
- Unblock bottlenecks across engineering, QA, and product
- Build the communication layer between product, engineering, and support
- Manage SOC2 initiatives, audits, and ongoing compliance
- Oversee GDPR processes
- Tighten privacy ops, logging, and risk mitigation
- Create company-wide visibility into priorities
- Ensure everyone is working on what matters most
- Build operational clarity, documentation, and SOPs
- Manage contractors, LATAM talent, and global contributors
- Implement performance standards and accountability systems
- Optimize tooling and operational workflows
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