VP of Operations (Emailable)

3-7+ years in SaaS operations (B2B strongly preferred) Experience in a $1M–$15M+ ARR environment Very strong project management + execution discipline Understands engineering cycles, product communication, and support workflows Obsessed with systems, clarity, and efficiency Excels in fast-paced, minimal-politics, high-ownership environments Experience with API-first or infrastructure SaaS (nice-to-have) GDPR/SOC2 familiarity (nice-to-have) Background in support operations (nice-to-have) Experience with global teams (nice-to-have) Ability to grow into a COO role (nice-to-have)

Build and maintain the operating cadence of the entire company Run weekly standups, sprint reviews, and cross-functional syncs Ensure priorities are executed on time Develop dashboards for SLAs, product delivery, and reliability Maintain best-in-class support SLAs Oversee ticket management, escalation paths, QA of responses Identify patterns in support and feed them into product/engineering Facilitate sprint planning and execution Ensure engineering deadlines are realistic and met Unblock bottlenecks across engineering, QA, and product Build the communication layer between product, engineering, and support Manage SOC2 initiatives, audits, and ongoing compliance Oversee GDPR processes Tighten privacy ops, logging, and risk mitigation Create company-wide visibility into priorities Ensure everyone is working on what matters most Build operational clarity, documentation, and SOPs Manage contractors, LATAM talent, and global contributors Implement performance standards and accountability systems Optimize tooling and operational workflows