SAP APM (Agent Performance management)

End-to-end Implementation experience in SAP APM (erstwhile Callidus ICM) 10+ years of development experience in SPM projects Hands on experience on design and development of Plan creation, Payout execution, Statement using Jasper report Experience on SAP Advanced Workflow Strong working knowledge in SQL and PL/SQL Knowledge in API integration with SAP APM Experience in managing team, onsite-offshore coordination, and stakeholder management

Implement SAP APM solutions Analyze and design SAP APM processes Enhance productivity and improve agent performance