Define and communicate product vision aligned with business goals. Maintain a roadmap supporting sales efficiency and account management. Gather requirements and prioritize features with stakeholders. Serve as the voice of the customer internally. Create, refine, and prioritize the product backlog. Write clear user stories with acceptance criteria. Oversee development stages for timely delivery. Validate completed work against defined criteria. Analyze user data and feedback for optimization. Track KPIs such as case intake speed and client satisfaction. Embrace agile principles, lead sprint planning, and participate in retrospectives.