Franchise Support Specialist (Remote – Chicago Area Preferred)
Company:WIN Home Inspection
Location:Chicago Area
Languages:English
Seniority level:Middle, 4+ years
Experience:4+ years
Skills:
LeadershipProject ManagementCustomer serviceTroubleshootingClient relationship managementCross-functional collaborationRelationship managementProcess improvement
Requirements:
- Friendly and empathetic
- Flair for marketing
- Natural leader with a drive to grow professionally and personally
- Quick learner, organized and persistent
- 4+ years in client service or customer success (preferred but not required)
Responsibilities:
- Be the main point of contact for franchise owners
- Champion and coordinate requests with internal marketing, training, and tech teams
- Provide responsive, empathetic support and follow-through on client needs
- Contribute to projects such as training programs, marketing reviews, and process improvements
- Troubleshoot and provide guidance in company systems
