Franchise Operations Specialist (100%Remote – Chicago Area Preferred)
Company:WIN Home Inspection
Location:United States
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
LeadershipProject ManagementPeople ManagementProject CoordinationOperations ManagementBusiness OperationsCommunication SkillsCollaborationProblem SolvingMentoringOrganizational skillsMultitaskingEmpathyTrainingCross-functional collaborationRelationship managementCustomer support
Requirements:
- Friendly and empathetic with strong people and communication skills
- Natural leader with a drive to grow professionally and personally
- Quick learner, organized, and persistent in getting things done
- 3+ years of experience collaborating with cross-functional teams (marketing, training, or operations)
Responsibilities:
- Serve as a trusted point of contact for franchise owners, building strong relationships
- Champion and coordinate requests with internal marketing, training, and operations teams
- Provide responsive, empathetic support and follow-through on client needs
- Contribute to projects such as training programs, marketing reviews, and process improvements
- Deepen knowledge of systems and processes to provide more direct guidance
