Client Experience Specialist (100%Remote – Chicago Area Preferred)
Company:WIN Home Inspection
Location:United States
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementPeople ManagementProject CoordinationCommunication SkillsCollaborationProblem SolvingCustomer serviceMentoringOrganizational skillsMultitaskingTeam managementCoachingRelationship buildingEmpathyTroubleshootingActive listeningClient relationship managementCross-functional collaboration
Requirements:
3+ years of Experience collaborating with cross-functional teams (marketing, training, or operations) Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done
Responsibilities:
Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen knowledge of systems and processes to provide more direct guidance
