Remote Online Exams & Customer Experience Assistant - German Speaking
Company:PEOPLECERT
Location:Thessaloniki, Central Macedonia, Greece, 24/7 rotating shifts
Languages:English, German
Seniority level:Entry, Previous experience in similar position/ function will be considered as an asset, Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Experience:Previous experience in similar position/ function will be considered as an asset, Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Skills:
Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingDocumentationComplianceInterpersonal skillsExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsTeamworkResearchFluency in EnglishEmpathyVerbal communicationReportingTroubleshootingWritingActive listeningStrong work ethicAbility to learnClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementQuality AssuranceComputer skillsProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData managementDebuggingCustomer supportChange ManagementCustomer SuccessEnglish communication
Requirements:
Bachelor's degree (asset) Previous experience in a similar position/function (asset) Prior experience in certification of persons, training, or exam fields (advantage) Passionate about customer satisfaction Excellent command of English and German (native-like or C2 level) Advanced computer literacy (ECDL Advance level certification considered a plus) Excellent interpersonal, verbal, and written communication skills Well organized, self-driven, flexible Able to work in a high-volume, fast-paced, deadline-driven environment Availability to work in 24/7 rotating shifts (including night shifts, weekends, and holidays)
Responsibilities:
Provide customer service to candidates, testing centers, and stakeholders via email, chat, and phone. Oversee the secure and fair conduct of certification exams. Enforce exam rules and protocols. Handle technical or procedural issues during exams. Execute administrative tasks for exam registrations, scheduling, and result processing. Maintain accurate records and ensure compliance. Collaborate with cross-functional teams to streamline processes.
