Customer Success Manager II
Company:Planet
Location:Sweden
Languages:English, Swedish
Seniority level:Manager, 6+ years
Experience:6+ years
Skills:
LeadershipProject ManagementCommunication SkillsMentoringNegotiationPresentation skillsWritten communicationCustomer SuccessRelationship buildingProblem-solving skillsAccount ManagementFluency in EnglishVerbal communicationTrainingTroubleshootingClient relationship managementCross-functional collaboration
Requirements:
Ability to obtain and maintain Swedish security clearance Fluent in Swedish Experience successfully managing customer relationships or projects in defence 6+ years of experience in Customer Success, account management or similar Excellent verbal and written communication skills in English Ability to successfully communicate and coordinate with international customers & sales teams Experience working with defence and intelligence customers across the EMEA region Excellent problem-solving skills, proactive work style, and ability to work independently Ability to multitask and prioritize job requirements Ability to travel internationally Experience operating within a classified environment
Responsibilities:
Build and maintain strong, long-lasting customer relationships Assist customers to expand their usage and adoption of our products Onboarding and training of new clients Co-own contract renewal with sales Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed Work closely with Sales Representatives and other teams across the company Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
