Manage full cycle of bookkeeping services for multiple Medium customers concurrently, including data entry, reconciliations, payroll, donations and periodic accounting clean-up as necessary Deliver an average billable utilization of 70% Understand organizational needs and provide valuable feedback, proposing solutions to enhance information clarity Maintain a high customer net promoter score (9 or 10) by building positive relationships with the customer, communicating proactively, and providing quality and satisfactory services. Adhere to established processes to ensure robust financial controls are in place Identify areas for process improvement, actively participating in collaborative knowledge-sharing with teammates