Staffing Coordinator (Full-time Contract, 10 am-6 pm or 11 am-7 pm Eastern time Mon-Fri)
Company:Reverence
Location:United States, EST
Languages:English
Seniority level:Middle, 2-3 years
Experience:2-3 years
Skills:
Microsoft ExcelCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingComplianceQuality AssuranceComputer skillsInterpersonal skillsExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkResearchFluency in EnglishEmpathyVerbal communicationReportingTroubleshootingActive listeningStrong work ethicAbility to learnClient relationship managementData entryRelationship managementAnalytical thinking
Requirements:
Effective communication with clients, patients, caregivers, and families. Customer service experience (friendly, positive, persuasive, solutions-oriented). Proactive problem-solving ability for difficult situations. Highly organized with attention to detail. 2-3 years of customer service, healthcare, hospitality, or retail experience preferred. Strong ability to navigate multiple technology systems simultaneously. Previous experience as a home care scheduler or front-line scheduler is a plus. Fluency in Spanish is a plus. Experience in home care, healthcare, or senior-related industry is a plus.
Responsibilities:
Place home care aides into long-term placements with patients. Address staffing scenarios, attendance issues (no shows, lateness), and schedule changes. Handle customer service complaints. Assign clients to appropriate clinicians using technology. Track ongoing cases and communication using a ZenDesk ticketing system. Communicate schedule updates or changes to caregivers and patients. Utilize multiple software systems for service delivery. Handle Patient Health Information (PHI).
