Chief of Staff - St. Louis, MO
Company:Human Agency
Location:St. Louis, MO, EST, PST
Languages:English
Seniority level:Lead, 5+ years
Experience:5+ years
Skills:
AWSLeadershipProject ManagementArtificial IntelligenceBusiness IntelligenceCloud ComputingData AnalysisMicrosoft AzureGoogle AnalyticsJiraProduct OperationsCross-functional Team LeadershipOperations ManagementProduct DevelopmentStrategyBusiness OperationsProduct designRelease ManagementResource PlanningStrategic ManagementAgile methodologiesRESTful APIsLinuxDevOpsTerraformDocumentationMicroservicesMicrosoft Office SuiteMS OfficeCommunication SkillsAnalytical SkillsProblem SolvingMentoringNegotiationAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceJSONQuality AssuranceScalaData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationDigital MarketingWordPressData modelingNodeJSFinancePrototypingScriptingSoftware EngineeringDebuggingChange ManagementConfluenceEnglish communicationBookkeepingSaaSBudget managementPowerPointA/B testingPositive attitudeCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnRecruitmentClient relationship managementBudgetingStrong communication skillsCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchCreativityRisk ManagementMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMData analyticsData managementCustomer support
Requirements:
5+ years in operations, client services, program/project management, or strategic support roles with direct ownership of client-facing delivery. Demonstrated success leading multi-stakeholder projects end-to-end (scope, timelines, budgets, risk, and change management). AI fluency: understands common LLM-enabled use cases, can shape prompts/playbooks, evaluate quality, and choose appropriate tools/vendors. High proficiency with Google Workspace, Asana/Notion, Slack. Comfort with modern web and content tools. Experience preparing polished executive documents and presentations. Bonus: familiarity with no/low-code automation, knowledge bases, and responsible AI considerations.
Responsibilities:
Partner with leadership to translate priorities into sequenced plans and outcomes. Maintain focus on deliverables, surfacing risks and options. Convert complex AI concepts into clear options with trade-offs. Produce executive materials for alignment and decisions. Own end-to-end delivery on client engagements involving AI-enabled solutions. Run discovery to surface use cases, metrics, risks, and change management needs. Coordinate solution build-outs with internal and external partners. Set evaluation routines for quality, prompt management, safety checks, and UAT. Lead client check-ins, demo readiness, and present options/recommendations. Track time against SOWs, manage subcontractors, and ensure on-budget delivery. Create guides, FAQs, and training for client team adoption. Design and improve the operating system for work. Manage staffing assignments and subcontractor contributions. Establish dashboards for delivery health and run meeting cadences. Prepare agendas, briefings, and executive-ready presentations. Provide clear reporting on progress, risks, and decisions.
