Field Installation Technician - DC Metro Area

Associate's degree or equivalent in a technical field 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company Excellent interpersonal, telephone, customer service, time management, and decision-making skills Excellent written and oral communication skills Ability to communicate effectively in writing to provide documentation Understanding of order process and escalation process Ability to maintain professional appearance and demeanor Ability to work unsupervised while remaining efficient and productive Comfortable using standard hand tools Basic understanding of electronics, connectivity concepts General knowledge of HVAC and Power requirements Knowledge of various A/V cables including but not limited to HDMI and CAT 6 Understanding of wiring schematics, measurements and system drawings. Must be able to read Visio and / or CAD drawings Ability to create Visio or CAD line drawings is desired 3rd party Control knowledge (Creston, AMX etc) is desired System integration experience is desired Government Clearance desired Comfortable working on a ladder for extended periods of time Ability to use Microsoft Office Suite Mental ability to conduct on-going interpersonal interactions, analyze and solve problems Ability to actively participate in team development and team-oriented processes. Physical ability to use computer hardware/software required. Heavy lifting capability Ability to travel extensively and work substantial overtime Scheduling flexibility based on business needs Working with others in a team setting Valid driver's license and use of a personal vehicle with proper insurance

Install displays, mounting hardware, A/V equipment, and interconnectivity equipment. Maintain and service installed products. Provide installation, setup and teardown of product for demos and trade shows. Report and escalate product issues and resolution to appropriate personnel. Work with Technical Support and Engineering teams to resolve issues. Provide training and certification to integrators. Provide accurate notes and documentation on completed projects. Provide backup support to the Tech Support/Helpdesk. Communicate end-user feedback and issues to appropriate personnel. Maintain acceptable standards of office conduct. Demonstrate timely and regular attendance. Handle stress effectively. Learn on the job in a fast-paced environment.