Field Installation Technician - DC Metro Area
P
Planar SystemsField Installation
United StatesFull-TimeEntry
Salary100000 - 120000 USD per year
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Job Details
- Languages
- English
- Experience
- 2 to 4+ years
- Required Skills
- Project ManagementVisual BasicDocumentationMicrosoft Office SuiteCommunication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailWritten communicationInterpersonal skillsExcellent communication skillsAdaptabilityRelationship buildingTeamworkTroubleshootingActive listeningAbility to learnTechnical support
Requirements
- Associate's degree or equivalent in a technical field
- 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company
- Excellent interpersonal, telephone, customer service, time management, and decision-making skills
- Excellent written and oral communication skills
- Ability to communicate effectively in writing to provide documentation
- Understanding of order process and escalation process
- Ability to maintain professional appearance and demeanor
- Ability to work unsupervised while remaining efficient and productive
- Comfortable using standard hand tools
- Basic understanding of electronics, connectivity concepts
- General knowledge of HVAC and Power requirements
- Knowledge of various A/V cables including but not limited to HDMI and CAT 6
- Understanding of wiring schematics, measurements and system drawings.
- Must be able to read Visio and / or CAD drawings
- Ability to create Visio or CAD line drawings is desired
- 3rd party Control knowledge (Creston, AMX etc) is desired
- System integration experience is desired
- Government Clearance desired
- Comfortable working on a ladder for extended periods of time
- Ability to use Microsoft Office Suite
- Mental ability to conduct on-going interpersonal interactions, analyze and solve problems
- Ability to actively participate in team development and team-oriented processes.
- Physical ability to use computer hardware/software required.
- Heavy lifting capability
- Ability to travel extensively and work substantial overtime
- Scheduling flexibility based on business needs
- Working with others in a team setting
- Valid driver's license and use of a personal vehicle with proper insurance
Responsibilities
- Install displays, mounting hardware, A/V equipment, and interconnectivity equipment.
- Maintain and service installed products.
- Provide installation, setup and teardown of product for demos and trade shows.
- Report and escalate product issues and resolution to appropriate personnel.
- Work with Technical Support and Engineering teams to resolve issues.
- Provide training and certification to integrators.
- Provide accurate notes and documentation on completed projects.
- Provide backup support to the Tech Support/Helpdesk.
- Communicate end-user feedback and issues to appropriate personnel.
- Maintain acceptable standards of office conduct.
- Demonstrate timely and regular attendance.
- Handle stress effectively.
- Learn on the job in a fast-paced environment.
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