IT Support Technician
New
I
IronEdgeIT services
This is a remote position open to applicants residing in TX, NM, AZ, CO or KSFull-TimeJunior
Salary39,000 - 44,999 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 1 year experience in a Tier 1 IT support role
- Required Skills
- Customer serviceTroubleshooting
Requirements
- Have at least 1 year of experience in a Tier 1 IT support role.
- Have experience creating and using written technical documentation.
- Have experience with ticketing and remote access systems.
- Communicate effectively with cross-functional coworkers using Microsoft Teams.
- Provide friendly, professional support to clients over the phone and in person.
- Demonstrate customer service, decision-making, troubleshooting, multitasking, planning, and attention to detail.
- Work independently and collaboratively to solve problems and build technical skills.
- Managed Services Provider (MSP) experience is a plus.
- Customer service industry experience is a plus.
- CompTIA or Microsoft certifications are a plus.
Responsibilities
- Provide front-line technical support to end users.
- Troubleshoot servers and network systems.
- Resolve software and peripheral issues.
- Complete tickets to company standards and escalate complex issues to senior staff.
- Support clients over the phone and in person.
- Communicate with users at all levels, including executive contacts, and coordinate with coworkers using Microsoft Teams.
- Dispatch to client sites as needed.
- Occasionally train end users or new team members.
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