Field Service Engineer II
New
S
SymmetrioMedical technology
Workable workplace: remote; Workable locations: Dallas, Texas, United StatesFull-TimeMiddle
Salary80,000 - 105,000 USD per year
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Job Details
- Languages
- Strong written and verbal communication skills in English.
- Experience
- Significant professional experience working with electronic and electromechanical systems.
- Required Skills
- SalesforceMicrosoft ExcelTroubleshooting
Requirements
- Bring significant professional experience working with electronic and electromechanical systems.
- Have experience using testing and diagnostic equipment to verify, check out, and calibrate electronic equipment.
- Have strong technical knowledge of computers and PC-based systems.
- Demonstrate the ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
- Be able to independently diagnose and resolve moderately complex mechanical problems and routine software and network issues.
- Be able to identify and resolve basic imaging system defects.
- Have strong customer-service orientation and interpersonal, written, and verbal communication skills.
- Have strong written and verbal communication skills in English.
- Be proficient with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
- Be able to complete required technical training and maintain proficiency with assigned equipment.
- Be able to lift up to 75 pounds, stand for extended periods, and work effectively with small components.
- Be willing and able to travel domestically and internationally, including for extended periods when required.
- Be flexible to work standard and non-standard hours based on customer and service requirements.
- Preferred: field service experience in medical devices, medical equipment, healthcare technology, imaging, or other complex technical equipment; experience with medical imaging, testing, calibration, preventative maintenance, clinical customers, customer accounts, and Salesforce or a comparable CRM/ERP platform.
Responsibilities
- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
- Serve as a primary technical and service contact for assigned customer accounts.
- Diagnose equipment and system failures and determine repair strategies to minimize customer downtime.
- Provide technical support to customers and phone or remote assistance to customers and other Field Service Engineers.
- Test, verify, check out, and calibrate equipment using electronic testing and diagnostic equipment.
- Manage spare-parts inventories for assigned customers and replenish customer spare-parts kits.
- Maintain detailed service records and technical documentation, and prepare reports on equipment failures and serviceability trends.
- Document customer and service activity through Salesforce, email, expense reports, and other company systems.
- Travel to customer locations and provide support during standard and non-standard working hours as required.
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