Field Service Engineer II
New
S
SymmetrioMedical technology
Workable workplace: remote; Workable locations: Chicago, Illinois, United StatesFull-TimeMiddle
Salary110,000 - 120,000 USD per year
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Job Details
- Languages
- Strong written and verbal communication skills in English.
- Experience
- Significant professional experience working with electronic and electromechanical systems.
- Required Skills
- Salesforce
Requirements
- Significant professional experience working with electronic and electromechanical systems.
- Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment.
- Strong technical knowledge of computers and PC-based systems.
- Ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
- Ability to independently diagnose and resolve moderately complex mechanical problems.
- Ability to identify and repair routine software and network issues and resolve basic imaging system defects.
- Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
- Ability to complete required technical training and maintain proficiency with assigned equipment.
- Ability to lift up to 75 pounds, stand for extended periods, and work with small components.
- Ability and willingness to travel domestically and internationally, including for extended periods when required.
- Flexibility to work standard and non-standard hours based on customer and service requirements.
- Strong written and verbal communication skills in English.
Responsibilities
- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
- Serve as a primary technical and service contact for assigned customer accounts.
- Diagnose equipment and system failures and determine repair strategies to minimize customer downtime.
- Provide technical support to customers and phone or remote technical assistance to customers and fellow Field Service Engineers.
- Perform equipment testing, verification, checkout, and calibration using electronic testing and diagnostic equipment.
- Manage spare-parts inventories for assigned customers, including replenishment of customer spare-parts kits.
- Maintain detailed service records, technical documentation, and reports on equipment failures and recurring issues.
- Document customer and service activity through Salesforce, email, expense reports, and other company systems.
- Travel to customer locations and provide support during standard and non-standard working hours as required.
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