Field Service Engineer II

New

SymmetrioMedical technology

Workable workplace: remote; Workable locations: Milwaukee, Wisconsin, United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Strong written and verbal communication skills in English.
Experience: Significant professional experience working with electronic and electromechanical systems.
Required Skills: SalesforceMicrosoft OfficeNetworking

Have significant professional experience working with electronic and electromechanical systems.
Have experience using testing and diagnostic equipment to verify, check out, and calibrate electronic equipment.
Have strong technical knowledge of computers and PC-based systems.
Be able to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
Be able to independently diagnose and resolve moderately complex mechanical problems.
Be able to identify and repair routine software and network issues and resolve basic imaging system defects.
Have strong customer-service, interpersonal, and communication skills, including written and verbal communication in English.
Be proficient with Microsoft Word, Excel, PowerPoint, email, and standard business applications.
Be able to complete technical training and maintain proficiency with assigned equipment.
Be able to lift up to 75 pounds, stand for extended periods, and work with small components.
Be willing and able to travel domestically and internationally, including for extended periods, and work standard and non-standard hours.
Preferred: field service or repair experience with medical devices, medical equipment, healthcare technology, imaging, or other complex technical equipment.
Preferred: experience with healthcare facilities or clinical customers, equipment maintenance and calibration, and Salesforce or a comparable CRM/ERP platform.

Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
Serve as a primary technical and service contact for assigned customer accounts.
Diagnose equipment and system failures and determine repair strategies to minimize customer downtime.
Provide technical support to customers and phone or remote assistance to customers and fellow Field Service Engineers.
Perform equipment testing, verification, checkout, and calibration using electronic testing and diagnostic equipment.
Manage and maintain spare-parts inventories for assigned customers.
Maintain service records, technical documentation, reports, and customer activity in Salesforce, email, and other company systems.
Complete required technical and professional training.
Travel to customer locations and provide support during standard and non-standard working hours as required.

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