Manager, Super Intelligence HPC Support

Proven track record leading technical support or engineering teams serving enterprise or hyperscale customers. Skilled at managing customer escalations and major incidents with clarity, confidence, and urgency. Deep expertise in HPC environments including GPU clusters, InfiniBand/RoCE networks, and Linux system administration. Ability to guide engineers through troubleshooting at scale, from orchestration (Slurm/Kubernetes) down to kernel-level debugging. Strong leadership presence: able to inspire, set direction, and build a culture of accountability and customer-first execution. Excellent communication skills, capable of engaging with both engineers and executive stakeholders.

Build, coach, and mentor a team of Super Intelligence HPC Support Engineers. Take point on high-visibility incidents and escalations with hyperscale customers. Represent the needs of Super Intelligence customers in cross-functional discussions. Guide team through major incidents, driving consistency in communication, coordination, and resolution. Define and refine support processes, runbooks, and documentation tailored to hyperscale environments. Collaborate with Product, Engineering, and Data Center teams. Monitor team performance, drive improvements in SLA adherence, response/resolution quality, and customer satisfaction. Step in to troubleshoot complex issues and model the standard of excellence.