Network Operations & Automation Engineer (Non-US Remote)

Strong customer service orientation Strong interpersonal and communication skills Strong command of the English language Ability to quickly learn new systems and software applications Hold Network+ certification or obtain within 3 months Hold Microsoft 365 Fundamentals certification or obtain within 3 months Practical understanding and ability to configure and troubleshoot Desktop Operating Systems (Microsoft Windows, Apple Mac OS) Practical understanding and ability to configure and troubleshoot Server Operating Systems (Microsoft Windows Server, Mac OS Server, Linux) Practical understanding and ability to configure and troubleshoot Applications (Desktop Productivity, Server Applications, Security) Practical understanding and ability to configure and troubleshoot Cloud Productivity (Microsoft 365, Google Workplace, Dropbox) Practical understanding and ability to configure and troubleshoot Cloud Platforms (Microsoft Azure, Google Cloud Platform, AWS) Practical understanding and ability to configure and troubleshoot Unified Communications (On-premises & hosted VoIP PBX, Handsets) Practical understanding and ability to configure and troubleshoot Network Technology (Physical cabling, routers, firewalls, switches, wireless access points) Practical understanding and ability to configure and troubleshoot Hardware (Desktops, Laptops, Servers, Printers)

Perform timely recognition, isolation, resolution and follow-up of monitoring alerts Provide detailed documentation of help desk support Install, configure, and troubleshoot desktop and server operating systems and applications Create and implement policies for software update management Leverage automation tools to streamline service and project delivery tasks Configure and support cloud systems such as Azure and Google Cloud Create and maintain clear and detailed documentation Develop training and instructional materials Provide intermediate to advanced network and server troubleshooting Perform network connectivity diagnostics and repair Configure servers and networks Monitor and troubleshoot server and network alerts Perform server and network configuration, deployments and migrations