Senior Client Solutions Architect - Remote Canada

5-10+ years of experience leading business development, technical sales and/or customer consulting. Experience contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems. Experience in healthcare, technology or a similar industry, is preferred. Professional software development experience is highly preferred. Significant hands-on experience in implementation and customer consulting. Experience building complex technology-based systems that have been successfully delivered to customers at scale. Ability to take a project from scoping requirements through the launch of the project. Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions. Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level. Previous experience leading and/or senior-level contributions to strategic RFP response development. Knowledge of professional software development practices & best practices for the full software development life cycle. Experience providing support to new hires and colleagues to improve their skills. Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting. Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc. Experience with health technologies (i.e. HL7 FHIR), preferred but not required.

Act as a trusted technical advisor to prospects and assess existing customers. Develop strong relationships with strategic clients and maintain up-to-date knowledge of their business objectives. Proactively lead the customer on their buy journey by understanding and anticipating their needs. Provide scoping and sandbox environment support. Identify solutions for existing and anticipate potential future challenges. Support the design and migration of data to Smile’s platform. Prepare and deliver technical presentations explaining products and services. Participate in the development of product demos and POCs. Collaborate closely with the Sales team to develop and implement effective account management strategies. Act as a technical liaison between customers, service engineering teams, product teams and support. Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment and competitive landscape. Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective.