Czech Travel Agent in Greece - Remote/On-site
A
apply2dayCustomer Experience, Travel
GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Czech/Slovak, English
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceWritten communicationMultitaskingVerbal communication
Requirements
- Fluency in Czech/Slovak and English (verbal and written)
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
- Previous customer service, travel, or hospitality experience (preferred)
Responsibilities
- Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
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