Croatian Travel Agent
New
A
apply2dayOnline travel
Athens, Attica, Greece; either on-site or remotelyFull-Time
Salary1200€ Sign-on Bonus; 50€ Meal Voucher; Monthly Performance Bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in Croatian/Bosnian/Serbian and English (verbal and written)
- Required Skills
- Problem SolvingCustomer serviceMultitaskingComputer skillsCRM
Requirements
- Demonstrate verbal and written fluency in Croatian/Bosnian/Serbian and English.
- Have strong computer skills.
- Be able to multitask effectively.
- Have problem-solving abilities.
- Have communication abilities.
- Previous customer service, travel, or hospitality experience is an asset.
Responsibilities
- Handle incoming customer and partner queries by phone, email, and chat in Croatian/Bosnian/Serbian and English.
- Assist with reservations, cancellations, modifications, and general travel-related issues.
- Guide customers and partners on platform tools, policies, and procedures.
- Log interactions in the CRM system and ensure accurate follow-up.
- Identify and resolve issues quickly, escalating when necessary.
- Maintain professionalism and empathy, particularly in stressful situations.
- Meet service quality and customer satisfaction goals.
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