(Senior) Customer Success Manager (f/m/x)

Substantial experience and clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B). Proven ability to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise. Ability to prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels. Ability to connect with key decision-makers and willingness to travel 2-4 times per month in the DACH region. Build deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration. Firsthand experience with manufacturing processes and understanding of the manufacturing industry. Proficiency in both German and English.

Own the post-sales journey from handover to onboarding, usage, renewals, and upsells. Strategically develop customer base through proactive outreach, on-site visits, webinars, roundtables, and whitepapers. Represent SPARETECH at customer events and regional meetups. Drive personal and professional development and strengthen team members. Collaborate with the Customer Success Management team and VP Customer Success to develop processes, tools, and product.