Coordinador de Servicios de TI (ITIL / COBIT / ISO 20000)
Company:Job Bridge Global
Location:Mexico
Languages:English
Seniority level:Lead, 3+ years
Experience:3+ years
Skills:
LeadershipProject ManagementCross-functional Team LeadershipOperations Management
Requirements:
Degree in Systems, Information Technology, Administration, or related field. Minimum 3 years of experience in similar roles. ITIL Foundations certification or higher. Knowledge and application of methodologies/frameworks like COBIT or ISO/IEC 20000. Leadership, team management, effective communication, and results orientation skills. Availability for remote work and virtual collaboration.
Responsibilities:
Coordinate and supervise IT services ensuring SLA compliance. Apply frameworks like ITIL, COBIT, and ISO/IEC 20000 for IT service management. Monitor incidents, problems, and changes for traceability and closure. Ensure timely handling of critical requests and coordinate resolution with support teams. Generate periodic service performance reports. Identify areas for improvement and propose action plans. Coordinate projects for IT service implementation, improvement, or continuity. Serve as the primary liaison between user areas, vendors, and IT management.
