Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Fluency in Cantonese, Mandarin & English (both spoken and written) Strong customer service experience, ideally in luxury, hospitality, or concierge services Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests Calm and professional demeanor, even under pressure Independent, self-motivated, and accountable – especially in a remote, overnight setting A passion for solving problems, helping others, and exceeding expectations Familiarity with APAC markets, especially Greater China, is a plus Experience supporting high-net-worth or VIP clients is highly valued

Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs. Communicate confidently and professionally with members via phone, chat, and email. Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail. Proactively recommend services and experiences aligned with member preferences and past usage. Collaborate with internal teams to ensure seamless execution and follow-up on every request. Translate and localize member communications where needed (Mandarin/Cantonese). Maintain strong documentation in our internal CRM systems.