Product Support Specialist
Company:Clay Labs
Location:London
Languages:English
Seniority level:Entry
Skills:
Data AnalysisRESTful APIsCommunication SkillsCustomer serviceWritten communicationJSONScriptingEnglish communicationExcellent communication skillsVerbal communicationTroubleshootingTechnical supportCustomer support
Requirements:
Technical background to understand and solve product issues. Proven track record of successful customer work and service delivery. Excellent communication skills for articulating ideas and feedback. Ability to create content for various audiences. Thrive in a dynamic, fast-paced early-stage company environment. Proactive in using insights to drive product enhancements.
Responsibilities:
Interact closely with customers to help them maximize product use. Gather and analyze customer feedback for product improvement. Create content (guides, FAQs) based on user needs and feedback. Collaborate with product, engineering, and data teams.
