Director of Professional Services

View full description

Requirements:

• 8+ years of experience in implementations, project management, or client onboarding, with at least 3 years in a leadership role.
• Proven success in managing complex, enterprise-level implementations with a focus on customer satisfaction.
• Strong leadership skills with a track record of building and scaling high-performing teams.
• Excellent project management skills, including the ability to prioritize, manage timelines, and deliver on multiple projects simultaneously.
• Ability to collaborate with cross-functional teams and influence key stakeholders at all levels of the organization.
• Experience integrating with ERP platforms, specifically related to Accounts Payable is highly preferred
• Experience in SaaS, technology, or related industries is highly preferred.
• Strong communication, problem-solving, and relationship-building skills.
• Proficiency in project management software and tools, such as Jira, Asana, or similar platforms.
• Bachelor’s degree in business, technology, or a related field; MBA or PMP certification is a plus.

Responsibilities:

• Lead Integration Strategy: Define and execute the strategy for integrating Vic.ai’s APIs with complex ERP, PO, and Business Systems, including NetSuite, Microsoft Dynamics, Coupa, and SAP.
• Manage Implementation Projects: Oversee the full implementation lifecycle, from scoping and discovery to technical configuration, integration, testing, and successful go-live.
• Team Leadership: Manage, mentor, and develop a team comprising Integration Engineers, Implementation Consultants, and Technical Project Managers, fostering technical excellence and strategic thinking.
• Technical Expertise: Act as the primary technical escalation point, guiding teams through complex ERP integrations, AP automation scenarios, custom workflows, and troubleshooting.
• Methodology and Process Improvement: Design, implement, and refine scalable and repeatable implementation methodologies specifically tailored for complex, high-volume ERP environments.
• Cross-functional Collaboration: Work closely with Engineering and Product teams to align integration strategies, APIs, data mapping, and system compatibility.
• Solution Architecture: Guide solution architecture planning sessions with customers, ensuring technical feasibility, data integrity, and long-term scalability.
• Customer Communication: Effectively communicate technical concepts clearly and empathetically to customers, translating complexities into actionable insights.
• Performance Measurement: Track and analyze implementation KPIs, including implementation timelines, integration success rates, API performance, and error rates, to drive continuous improvement.
• Industry Insight: Stay informed of industry trends, emerging technologies, and best practices in ERP integrations, AP automation, and SaaS environments.