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Sr Systems Engineer - Remote

Posted 1 day agoViewed

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💎 Seniority level: Senior, 10 years

📍 Location: United States, Canada

💸 Salary: 77398.0 - 91330.0 USD per year

🔍 Industry: Health IT

🏢 Company: Altera Digital Health Inc. Canada

🗣️ Languages: English

⏳ Experience: 10 years

🪄 Skills: SQLMicrosoft AzureMicrosoft .NETMicrosoft SQL ServerAzureCommunication SkillsCI/CDAgile methodologiesRESTful APIsDevOpsNetworkingExcellent communication skillsTroubleshootingScripting

Requirements:
  • Experience in Microsoft Azure Cloud and Altera TW application.
  • Experience with ITSM tools such as ServiceNow.
  • Strong Knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server, SQL Performance Troubleshooting, Network, IIS web server troubleshooting, Microsoft Power Shell, DUMP review business continuity.
  • Ability to write scripts in PowerShell.
  • Ability to review DUMP for application crash
Responsibilities:
  • Perform application monitoring and performance troubleshooting (SQL slowness, Network, TW Application, IIS worker Process, Windows technologies, Load balance and Azure technologies for existing and new customers.
  • Use Altera Proactive Tools like APPD and LM to find existing issue before client open reactive cases for their users, Provider details technical analysis as well.
  • Provide continual technical guidance and support to the project team during the PPO Client meetings.
  • Provided investigate client issue and work on script to detect same issue for all hosted client.
  • Create architectural diagrams and documentation to effectively communicate design to the project team.
  • Provide technical inputs during project status meetings and address any technical roadblocks.
  • Maintain comprehensive technical documentation through the project lifecycle including architecture design documents, configuration guide, and release notes.
  • Engage in technical problem solving across multiple technologies
  • Performs other duties and special projects as assigned
  • Participate in on-call 24X7 support
  • Coach, and mentor junior team members and provide leadership.
  • Complete root cause analysis and problem management and share with team members to improve team processes.
  • Knowledge transfer with other team members to improve overall team education level.
  • Take ownership of assigned task(s) and provide project updates.
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