DACH Customer Success Manager

Posted 1 day agoViewed

💎 Seniority level: Manager, 1+ years

📍 Location: Ireland, Germany, UK, France, Spain, Belgium

🔍 Industry: Customer Relationship Management (CRM)

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E over 12 years ago🫂 Last layoff over 1 year agoSaaS Analytics Marketing Copywriting Social Media

🗣️ Languages: English, German

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAccount ManagementFluency in EnglishNegotiation skillsClient relationship managementRelationship managementSales experienceTechnical supportCRMCustomer supportCustomer SuccessEnglish communication

Requirements:

Fluency in written and spoken English and German
1+ years of experience in a client-facing or account management role
Business savvy with consultative, problem solving, and issue resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
Super organised, quick learner who works well under pressure
Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Responsibilities:

Manage 100 – 200 customer relationships.
Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

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🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E over 12 years ago🫂 Last layoff over 1 year agoSaaS Analytics Marketing Copywriting Social Media

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Fluency in written and spoken English and German
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Business savvy with consultative, problem solving, and issue resolution skills
Strong knowledge of the media/digital landscape
Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
Super organised, quick learner who works well under pressure
Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
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Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
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Manage 100 – 200 customer relationships.
Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

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📍 Ireland, Germany, UK, France , Spain, Belgium

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Fluency in written and spoken English and German
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Strong knowledge of the media/digital landscape
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Super organised, quick learner who works well under pressure
Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
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