Job Application for Clinical Operations Lead at Honor

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Requirements:

• 3+ years of experience in emergency services, clinical care, nursing, or related healthcare fields.
• RN or LVN qualification required.
• Experience with elderly care, including ALF, SNF, MCU, or hospice clients.
• Proficiency in workplace communication tools (Google Docs, Sheets, Slack).

Responsibilities:

• Independently assess risks, triage multiple Trust & Safety channels (phone, Slack), and make immediate decisions on escalation pathways, engaging emergency services or higher-level interventions when necessary.
• Quickly evaluate incident severity through interviews, care notes, and collaboration with operational teams, applying critical thinking and sound judgment to ensure swift, informed decision-making.
• Communicate effectively with individuals in distress, maintaining composure and control in high-pressure situations while providing real-time critical support to internal teams and franchise partners.