Virtual Assistant - Paywall Operations & Talent Support

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Requirements:

• Strong operations and administrative background
• Attention to detail and ability to follow and improve processes
• Comfortable with digital tools and platform navigation
• Confident communicator (written and verbal)
• Organized, self-motivated, and independent
• Able to work under evolving priorities and unclear guidelines
• Familiarity with social media platforms and trends
• Ability to troubleshoot and resolve platform/user issues quickly

Responsibilities:

• Daily search and vetting of creators
• Evaluate profiles and fit for our paywall services
• Build and maintain prospect lists
• Help onboard new talent into the system
• Collect branding assets and preferences from clients
• Assist with platform setup and navigation structure
• Migrate and format existing content
• Create and manage visual assets
• Moderate and maintain paywall platforms
• Post content in the creator’s voice
• Support members/subscribers with questions and issues
• Monitor activity, troubleshoot problems, and escalate when needed
• Coordinate with creators to ensure consistent content delivery
• Interact with creators on social platforms
• Post on behalf of talent, mimicking their tone and voice
• Stay aligned with brand identity and messaging
• Track engagement or flag opportunities
• Document internal processes into clear SOPs and checklists
• Collaborate on building and refining workflows
• Manage platform-specific nuances and back-end tasks
• Support continuous process improvement based on operational experience