Operations Coordinator

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Requirements:

• 2–6 years of experience in operations, logistics, project coordination, or field service management.
• Excellent organizational and time-management skills.
• Strong communication and customer management skills with a proactive problem-solving mindset to effectively engage franchisees and vendors and resolve issues promptly.
• Ability to work independently and thrive in a fast-paced, hands-on environment.
• Experience with Shopify platform and order management.
• Proficient in using Shopify for product, order, and backend management
• Experience with inventory management software (e.g., Asset Panda, Sortly) and comfortable with Loom/video walkthrough tools.
• Previous e-commerce industry experience is required, with a strong understanding of online product management and order fulfillment processes.

Responsibilities:

• Understand the needs of franchisees by coordinating and supplying e-commerce materials, ensuring timely delivery and availability to support their operations effectively.
• Manage inventory, orders, deliveries, and vendor relationships for all materials and supplies.
• Experience managing and maintaining a Shopify platform, including overseeing a product catalog of 100+ items.
• Ability to collaborate effectively with supply vendors to identify and resolve issues promptly, ensuring franchisees receive necessary materials for their projects.
• Assist with customer communication and support related to order processing, shipping updates, and logistics throughout the purchasing cycle.
• Develop and improve internal processes to boost efficiency.
• Manage inventory levels and order processing to ensure accurate stock availability.
• Oversee shipping and logistics coordination, providing timely updates to franchisees.
• Maintain and optimize Shopify backend operations, including discount codes and system integrations.