客户服务经理

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💎 Seniority level: Manager, 5-10 years

📍 Location: China

🏢 Company: only_confidential_executive_recruiting

🗣️ Languages: English

⏳ Experience: 5-10 years

🪄 Skills: Project ManagementProject CoordinationOperations ManagementFinancial ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMS OfficeBudgetingRelationship managementFinanceCustomer supportCustomer SuccessEnglish communication

Requirements:

BSME/BSEE or equivalent is the essential
5-10 years of power generation experience is required
Customer focused: Excellent communication, presentation, interpersonal skill
Affluent knowledge of commercial, finance, legal and related regulations and law
Proficiency in English and in computer application skills

Responsibilities:

Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GEV organization
Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation
Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment
Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly
Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract
Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts
Robust outage Event planning and act as SPOC (Single Point of Contact)

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📍 China

🏢 Company: vernova_externalsite

🔧 Requirements

BSME/BSEE or equivalent is the essential;
5-10 years of power generation experience is required;
heavy duty gas turbines and controls system experience is advantage;
Customer focused: Excellent communication, presentation, interpersonal skill;
Affluent knowledge of commercial, finance, legal and related regulations and law;
Proficiency in English and in computer application skills;

💡 Responsibilities

Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GEV organization;
Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
Manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Five (5) Metrics and assist in the establishment of productivity goals by contract;
Manage the operation review process, critical field service system (OFS and PGS Portal) and profitability metrics for assigned contracts;
Robust outage Event planning and act as SPOC (Single Point of Contact)

LeadershipProject ManagementOperations ManagementFinancial ManagementCommunication SkillsProblem SolvingCustomer serviceWritten communicationInterpersonal skillsAdaptabilityMS OfficeAccount ManagementTeamworkNegotiation skillsReportingTrainingBudgetingCross-functional collaborationSales experienceRisk ManagementProcess improvementTechnical supportCustomer supportCustomer SuccessEnglish communicationPowerPoint

Posted 2 days ago

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