Technical Product Manager

View full description

Requirements:

• A Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems, Engineering) or equivalent experience.
• 6+ years of experience, with 3+ years in a product or technical role focused on software development or system integrations.
• Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture).
• Experience collaborating with UX designers, scaling design systems, and using tools like Figma to ensure design consistency and usability.
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience in integrating these systems is a strong plus.
• Experience with or exposure to full stack development and its associated frameworks such as Java, Spring Boot, JavaScript, React, etc.
• Expertise with JIRA, Confluence, and agile methodologies.
• Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision.
• Exceptional problem-solving abilities, with the capacity to evaluate technical trade-offs and drive decisions.
• Excellent written and verbal communication skills, with an emphasis on translating complex technical concepts for non-technical stakeholders.
• High-level proficiency of written and verbal communication in English.

Responsibilities:

• Lead the strategy, discovery, and execution of initiatives involving complex system integrations, enhancements, and customer-facing features
• Apply SEO best practices and ensure front-end performance and web vitals are optimized to the highest standards while considering the customer experience.
• Leverage Voice of Customer (VoC) program, CX metrics, and market trends to improve customer satisfaction and product development (e.g., journey mapping, customer touchpoints).
• Execute A/B testing, implement customer feedback loops, and iterate based on insights to enhance product performance.
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives.
• Work closely with UX designers to ensure solutions are customer-centric, scalable, and aligned with the brand's design system.
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices.
• Own the product backlog, creating detailed and technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence.
• Facilitate agile ceremonies, including backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions.
• Demonstrate proficiency in data analysis, using product analytics and key metrics like NPS, CSAT, and CES to track performance, measure satisfaction, and inform decisions.
• Drive technical solutioning sessions with IT, ensuring alignment on architecture, data flows, and system design.
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability.
• Support end-to-end testing, QA, and validation for technical implementations and system integrations.
• Monitor and analyze product performance, identifying and resolving technical issues post-launch.