Deal Desk Manager

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Requirements:

• 4+ years of experience in a billing, finance, or revenue operations role (ideally within a SaaS company)
• Familiarity with Stripe, Salesforce, other billing / CRM systems, and maintaining pricing details and product configurations in a pricebook or similar system
• High attention to detail and strong organizational skills, particularly with document tracking and contract data
• Strong written communication skills and ability to work cross-functionally
• Critical thinking and proactively identifies improvements or gaps; we are a fast-paced startup and looking for sharp individuals who are comfortable owning processes

Responsibilities:

• Review and modify customer contracts to ensure alignment with negotiated terms, pricing, and business approvals.
• Partner with Sales, Legal, and Finance to adjust commercial agreements in accordance with deal-specific structures, discounting, and non-standard terms.
• Contract entry: review and enter contract terms, pricing, and dates into Salesforce with a high level of accuracy
• Cross-functional coordination: collaborate closely with Finance, RevOps, and Sales to ensure smooth deal execution and accurate billing
• Process improvement: maintain billing documentation, update metadata in systems, and identify opportunities to improve workflows
• Billing management: manage customer billing in Stripe, including subscription setup, discounts, coupons, and payment methods
• Invoicing & collections: create, update, and upload invoices; handle overdue invoice processes and customer billing communications; follow up with customers to collect payments and assist with payments