System Administrator I (Remote)

Experience with Windows and Mac OS troubleshooting. Experience with Server 2012 to 2022. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of three to five years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Home office setup with required computer, internet, audio equipment, mobile device, webcam, and 2nd monitor. Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). Able to pass online behavior and cognitive assessments. Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. Able to provide NBI Clearance (for PH applicants).

Resolve workstation operating system issues. Troubleshoot printer issues. Resolve standard business application issues. Resolve line-of-business application issues with vendor assistance. Troubleshoot server issues. Handle basic and intermediate networking issues. Serve as an escalation point for technicians. Participate in an on-call rotation for after-hours and weekend support.