System Administrator I (Remote)
I
Intelligent Technical SolutionsIT Support
International, PSTFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3-5 years
- Required Skills
- Mac OS XMicrosoft Active DirectoryMicrosoft AzureMicrosoft OfficeLinuxNetworkingTroubleshooting
Requirements
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three to five years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Home office setup with required computer, internet, audio equipment, mobile device, webcam, and 2nd monitor.
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
- Able to pass online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Responsibilities
- Resolve workstation operating system issues.
- Troubleshoot printer issues.
- Resolve standard business application issues.
- Resolve line-of-business application issues with vendor assistance.
- Troubleshoot server issues.
- Handle basic and intermediate networking issues.
- Serve as an escalation point for technicians.
- Participate in an on-call rotation for after-hours and weekend support.
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