Apply📍 California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington
💸 91200.0 - 131362.0 USD per year
🔍 SaaS
🏢 Company: Veriff👥 501-1000💰 $100,000,000 Series C over 3 years ago🫂 Last layoff over 1 year agoArtificial Intelligence (AI)Fraud DetectionInformation TechnologyCyber SecurityIdentity Management
- 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company.
- Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
- Fluency in English
- Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
- Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
- Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
- Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.
- Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
- Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
- Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
- Facilitating communication between account management and product, track action items resulting from customer engagements and escalations
- Preparing and delivering technical customer communications
- Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
- Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with Veriff's solutions
- Maintaining project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership.
- Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success
Project ManagementCross-functional Team LeadershipAPI testingCommunication SkillsRESTful APIsWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementVerbal communicationTroubleshootingStakeholder managementTechnical supportCustomer supportCustomer SuccessSaaS
Posted about 2 months ago
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