Senior Technical Account Manager

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Requirements:

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company.
• Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
• Fluency in English
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
• Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

Responsibilities:

• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
• Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
• Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
• Facilitating communication between account management and product, track action items resulting from customer engagements and escalations
• Preparing and delivering technical customer communications
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
• Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with Veriff's solutions
• Maintaining project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership.
• Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success