Vice President, Operations (Counterpart Health)

Posted 10 days agoViewed

💎 Seniority level: Vp, 12+ years

🔍 Industry: Healthcare

🏢 Company: Clover Health👥 501-1000💰 $300,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff about 2 years agoMedical Health Insurance Hospital Health Care

🗣️ Languages: English

⏳ Experience: 12+ years

Requirements:

12+ years of experience in healthcare operations, ideally in healthtech or value-based care enablement. You understand provider enablement, healthcare IT, and value-based care models.

Led complex, cross-functional teams and have demonstrated the ability to design and optimize operating models in dynamic environments.

A process-driven, systems thinker with experience scaling teams and workflows in an early-stage, high-growth company.

Led customer implementation, provider engagement, or account management functions and have directly engaged physicians and clinical teams.

Bring a high degree of emotional intelligence and thrive in navigating ambiguity while coaching teams through change.

Mission-aligned, resourceful, and energized by the opportunity to make healthcare work better for patients and clinicians alike.

Thrive in a fast-paced, scrappy environment and are excited by the prospect of building something from the ground up.

Responsibilities:

Scale and lead critical operational functions including customer implementations and integrations, provider network development and engagement, clinician training and onboarding, program management, and longitudinal account support.

Build and lead the new program management function, aligning internal teams and customer stakeholders to deliver smooth, timely, and scalable implementations.

Develop – from the ground up – and optimize systems to improve the efficiency, consistency, and quality of service delivery; identify areas for process optimization and implement strategies to streamline operations.

Partner with product and clinical teams by building feedback loops from the field, ensuring implementation and support functions, along with the CA platform itself, align with evolving customer and clinician user needs.

Establish infrastructure and workflows for ongoing clinician engagement—including onboarding, training, performance monitoring, and issue resolution.

Represent CPH externally, building and nurturing executive-level relationships and serving as a point of escalation as issues arise.

Define and monitor KPIs for implementation success, clinician adoption, customer satisfaction, and operational efficiency; use these insights to inform continuous improvement.

Contribute to executive strategy and OKR setting, translating company-wide objectives into operational roadmaps that deliver measurable results.

Collaborate closely with shared services, including legal, finance, compliance, HR, and technology to ensure alignment, compliance, and strategic integration across the company.

Build, mentor, and retain a high-performing team, fostering an accountable and mission-driven operating culture grounded in agility, empathy, and results.

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