Virtual Assistant - Sales & Revenue Management

View full description

Requirements:

• Hotel front desk experience is required
• Excellent customer service skills and professionalism.
• Comfortable handling both inbound and outbound calls.
• Clear and concise English communication skills (verbal and written).
• Strong attention to detail and time management skills.
• Proficient with Microsoft Office and task management tools.
• Fast learner who can quickly adapt to new systems (e.g., STS Sales System or similar).
• Ability to meet deadlines and follow up consistently.
• Experience with hotel sales, event planning, or project coordination is a plus.

Responsibilities:

• Direct initial inquiry emails to the Director of Sales.
• Collaborate with the Revenue Management team to review rates, dates, and compile necessary reports.
• Make preliminary calls with clients to complete sales inquiry forms.
• Input accurate client information into the sales system.
• Follow up on outstanding sales and event contracts.
• Run and send the weekly sales report bi-weekly to ownership, and the property team.
• Upload monthly reports into the shared sales folder.
• Review group bookings in the system to monitor pick-up.
• Complete group resumes and generate simple Banquet Event Orders (BEOs).
• Email group clients for cut-off dates and pick-up updates.
• Set up reminders (traces) and sales activities for the Director of Sales.
• Run simple reports for the Director of Sales and EVP of Sales & Marketing.
• Learn and navigate the brand’s internal system to generate group block links and send them to clients.
• Perform other administrative and sales support tasks as assigned by management.