Client Support & Procurement Administrator

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Requirements:

• Proven experience in client support & procurement admin., or related field
• In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support & procurement admin
• Experience with Client Ticket Management, Procurement & Delivery Support, and Admin. Tasks & Internal Coordination
• Proficiency in Tickets via JitBit and Freshdesk
• Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs
• Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines
• Understanding of track shipments and update project teams
• Ability to collect delivery notes and share with finance for invoicing

Responsibilities:

• Monitor support tickets via platforms like JitBit and Freshdesk
• Draft polite, smart first-line replies using ChatGPT and SOPs
• Assign and escalate tasks in Asana or HubSpot
• Follow up with clients for clarity or status updates
• Receive approved POs from our QS team and input into Xero or QuickBooks
• Email vendors to confirm deliveries and timelines
• Follow up via WhatsApp or HubSpot calling if unresponsive
• Track shipments and update project teams via Asana
• Collect delivery notes and share with finance for invoicing
• Maintain delivery folders and checklists in Google Drive
• Daily stand-up calls with the Ops team
• Weekly summary review using Asana