Medical Case Coordinator (ENG)
Company:Berry Virtual
Location:Philippines, PST, EST, CST
Languages:English
Seniority level:Entry
Skills:
Microsoft Office SuiteCommunication SkillsCustomer serviceOrganizational skillsTime ManagementMultitaskingEnglish communicationInterpersonal skills
Requirements:
Experience in medical case management, insurance, or legal support Proficiency in English communication, both written and verbal Strong communication and interpersonal skills Understanding of HIPAA regulations and patient data confidentiality Detail-oriented with strong organizational and multitasking abilities Willingness to work in US time zones (PST, EST, CST) High school diploma or equivalent Minimum internet speed of 25 Mbps with a reliable backup connection Processor: Intel Core i5 7th Generation or higher (or equivalent) Memory: 8 GB RAM Storage: 256 GB SSD or HDD with at least 50% free space Webcam: 720p resolution or higher Operating System: Windows 10 or later (or equivalent) Audio Equipment: Noise-canceling earphones or headset Workspace: Designated, quiet, and organized workspace
Responsibilities:
Serve as the primary liaison between patients, attorneys, and medical providers Manage treatment funding requests Coordinate ongoing medical care Ensure compliance with confidentiality and ethical standards Communicate with patients, attorneys, and medical providers via phone, email, and text Handle inbound and outbound calls Review case details to assess and approve treatment funding requests Ensure appropriate medical care and funding support Maintain strong relationships with internal and external stakeholders Uphold confidentiality (HIPAA compliance) and ethical decision-making
