Client Success Director - Digital Healthcare

View full description

Requirements:

• 5+ years shaping strategy and leading high‑performing teams in a top‑tier management consultancy, owning a client relationship
• End‑to‑end digital‑transformation expertise —from technology advisory and complex program delivery to productization and go‑to‑market execution—earned on multi‑year engagements with Fortune‑500 clients or leading health‑tech innovators.
• Deep knowledge of enterprise healthcare software engineering.
• Comfortable discussing modern architectures, cloud‑native services, and scalability patterns with technical leaders.
• Board‑room presence and C‑suite trust.
• A track record of advising executives, navigating enterprise governance, and translating vision into measurable KPIs and investment cases.
• Proven operator.
• Hands‑on experience deploying agile and scaled‑agile methods, managing global talent pools, and hitting margin targets in fast‑moving environments.
• Customer‑experience authority.
• Deep fluency in service‑design thinking, omnichannel journeys, and data‑driven personalization techniques that boost NPS and lifetime value.
• Change‑and risk‑management savvy.
• Comfortable steering large‑scale organizational change while safeguarding quality, compliance, and patient privacy.
• Clear, influential communicator able to simplify complexity, rally cross-functional teams, and inspire confidence at every level.

Responsibilities:

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem
• Responsible for partnering with other TELUS Digital leadership in determining the strategic priorities of the Digital Healthcare vertical
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
• Initiates, influences, and drives organizational changes and business transformation.
• Bring industry best practices from other clients across engineering, emerging technologies, and user experience
• Leads and sets account strategy
• Accountable for proposal development and articulating staffing needs across accounts serviced
• Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead.
• Develop and manage strong, lasting relationships with TELUS
• Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs
• Serve as an advisor to key client stakeholders and industry leaders
• Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
• Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency
• Provide people management to consultants and/or client managers, and career coaching/guidance
• Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel
• Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.