CRM Manager

Posted 26 days agoViewed

💎 Seniority level: Manager, 5 years

📍 Location: Lagos, Lagos, Nigeria, Zambia, Uganda, Karnataka, India, South Africa

🔍 Industry: Fintech

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: SQLData AnalysisGoogle AnalyticsTableauData visualizationCRMData modelingData analyticsA/B testing

Minimum 5 years in CRM, digital marketing, or customer success roles.
Proficiency in CRM platforms.
Strong knowledge of analytics tools.
Experience with marketing automation tools and customer data platforms.
Excellent communication and interpersonal skills.
Strong analytical mindset with a focus on data-driven decision-making.
Ability to work in a fast-paced, remote-first environment with cultural sensitivity.

Design and implement a comprehensive CRM strategy.
Plan, execute, and optimize multi-channel CRM campaigns.
Utilize data analytics to segment customers based on transaction history, preferences, and lifecycle stages.
Oversee the implementation, customization, and maintenance of CRM platforms.
Monitor and report on key CRM metrics.
Ensure all CRM activities comply with local data protection regulations.
Work closely with marketing, product, and technology teams.
Stay informed about local market trends, customer behaviors, and competitive and scopes within an African context.