Bilingual Chinese/English Welbe Advocate II

Posted about 1 month agoViewed

💎 Seniority level: Junior, 1+ years

💸 Salary: 21.07 - 27.81 USD per hour

🔍 Industry: Healthcare

🏢 Company: WelbeHealth👥 501-1000💰 $30,000,000 Series C over 5 years agoHospital Health Care Health Diagnostics

🗣️ Languages: English, Mandarin

⏳ Experience: 1+ years

Requirements:

High School Diploma or Equivalency required

Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed

Must be flexible with work hours

Excellent organizational and communication experience

Responsibilities:

Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards

Review, process, schedule and authorize orders according to department protocols

Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols

Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol

Provide eligibility status and benefit information for participants

Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate

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