Crisis Supervisor

View full description

Requirements:

• Active clinical licensure (LCSW, LPC, LMFT, or equivalent) preferred.
• Master’s degree in a mental health field required.
• 2+ years of experience in a supervisory or leadership role within crisis management or behavioral health settings.
• Strong knowledge of crisis management protocols and best practices, including crisis de-escalation techniques and risk assessments.
• Excellent communication, leadership, and interpersonal skills with the ability to provide effective feedback and coaching.
• Ability to manage performance using data-driven strategies and resolve conflicts in a supportive, solution-focused manner.
• Ability to work flexible hours to meet the needs of the team, clients, and programming.
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Responsibilities:

• Provide day-to-day supervision of the Crisis Management team, ensuring efficient distribution of crisis requests and workload balance.
• Conduct performance audits on crisis interactions and documentation, offering feedback and managing performance issues as necessary.
• Handle client escalations and complex cases, ensuring swift resolution and positive client outcomes.
• Onboard, train, and support new Crisis Managers, ensuring they have the tools and knowledge to succeed.
• Collaborate with the Care Delivery Manager to oversee scheduling, after-hours support, and weekend coverage for the Crisis Manager team.
• Work cross-functionally with other department leads and supervisors to ensure effective collaboration and maintain continuity of care across the organization.