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1st & 2nd Level Supporter in Deutsch, Englisch, Polnisch (m/w/d), auch Remote bundesweit möglich

Posted about 1 month agoViewed

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🏢 Company: Public Cloud Group👥 251-500ConsultingCloud ComputingInformation TechnologySoftware

🗣️ Languages: Deutsch, Englisch, Polnisch

Requirements:
  • Completed IT education or study.
  • Experience as an IT administrator or in user support.
  • Fluent in German, English, and Polish.
  • Experience with ITSM / ticket systems.
Responsibilities:
  • Monitor and support IT systems.
  • Provide 1st & 2nd level support for hardware, software, or network issues.
  • Handle service requests in the ticketing system.
  • Communicate with customers in German, English, and Polish.
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📍 Germany

🧭 Full-Time

🏢 Company: Public Cloud Group

  • Completed an IT-focused education or degree.
  • Experience as an IT Administrator or in user support.
  • Experience with ITSM / ticket systems.
  • Fluent in German, English, and Polish.
  • Willingness to be on-call.
  • Support IT systems of end customers.
  • Handle 1st & 2nd level support for hardware, software, or network problems.
  • Be available to customers via phone, email, or chat.
  • Process and qualify service requests in the ticket system.
  • Communicate with customers in German, English, and Polish.

Communication SkillsCustomer serviceFluency in EnglishTroubleshootingTechnical supportCustomer supportEnglish communication

Posted 12 days ago
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